Patient Guide

  • The hospital reserves the right to admit patients depending upon the availability of the rooms, physicians, equipments, expertise etc. Patients must provide correct information regarding their identity and financial status in the information slip provided at the reception. Your healthcare phone number is 080-22183456.

  • On the day of arrival, registration will be done at the reception followed by screening will and consultation with respective physician, and then shifted to ward. Patients are educated in their own language about their stay here.

  • You have to deposit an advance fees on the first day of admission at the billing counter and get a computerized receipt for the same. Interim payments will be collected once in five days or as applicable. Pay the bills on time as directed by the hospital authorities.

  • 1.4. Please do bring your personal belongings like comfortable clothing, current medication, toiletries etc. Please DO NOT bring any valuable items as our centre is not responsible for their loss/ damage. Sheets, blankets, pillow covers, towels and patient gown will be provided by us.

  • It is important that you bring in your current medications. However DO NOT consume without the physician permission. The ward nurse will assist as per physician’s instructions. Patients should NOT resort to self-medication. When appropriate, patients and families are educated about the safe and effective use of medication and the potential side-effects.

  • The nurse-call system is available in the patients’ rooms. All you need to do is press the button and one of our staff members will respond to your call immediately.

  • A detailed examination will be done by the assisting physician and vital parameters recorded. Diagnostic tests will be prescribed if necessary. Please provide accurate information about your health including past illness, hospitalization, allergies and past/current medication.

  • You will be given a clear explanation of your condition, planned investigations, treatments and procedures involved. You will also be made aware of any risks involved and any alternatives there may be. Please read and understand the general consent form before signing it. Patients should take responsibility for decisions they make regarding the treatment. Patients should follow the prescribed and agreed treatment plan and carefully adhere to the instructions. Patients and their families are educated about the specific condition, complications, prevention strategies, diet, nutrition & immunization.

  • It is mandatory to bring along a caretaker during your stay here. You are free to bring with you support aids like wheelchair, walking stick etc.

  • You will be given the diet which will be recommended by the physician according to your constitution and condition, and you may discuss any special dietary restrictions. Our in-house canteen supplies food to your room in sterile containers. It is not advisable to give outside food to the patient, unless recommended by the physician. Patients/caretakers are not allowed to cook for themselves within the hospital premises.

  • All medicines prescribed by the physician will be procured by nurses and charged to hospital bill. The medicines will be provided from time to time by the duty shift nurses.

  • During your stay, you may be referred to another physician for opinion and treatment.

  • The patient and relatives should feel free to contact their physician for information concerning the patient’s progress.

  • Laundry services are available at additional cost.

  • Wi-Fi internet is provided free.

  • Newspapers are supplied to the wards every day.

  • Smoking, alcohol consumption, tobacco chewing etc. are strictly prohibited.

  • Security officers are on duty 24/7 patrolling inside and outside the hospital. You are not allowed to go out of your ward, without informing the nursing desk or prior permission from the concerned physician.

  • We do not encourage tipping the therapists and medical attendants.

  • Visitors are requested to wait outside the room when doctors are on rounds. Visiting hours: 4.00 pm - 7.00 pm.

  • Any information concerning your illness will remain strictly confidential and will be disclosed only to the concerned member of your family. Enquiry by other visitors will not be entertained.

  • A final bill will be presented on the day of discharge which should be paid before getting discharged. The final bill includes professional fees, treatment procedures, diagnostic procedures, interventions, medications, consumables, canteen bills etc. Bills can be settled through cash/card. Contact our Customer Care Executive for details.

  • If you need a certificate or insurance cover for your stay, please contact Customer Care Executive upon admission. Patients should NOT insist the hospital authorities to certify incorrect information or transaction.

  • An automatic teller machine (ATM) is located at the basement of Memorial Hospital, near Physiotherapy department. Another ATM is located at the circle opposite to MSR medical college, within the campus.

  • Incoming and outgoing calls are restricted to nursing station.

  • If you need logistic assistance please contact our Customer Care Executive
a) Rights
  • Be treated with dignity, respect, consideration of their individual values and belief and privacy during examination, procedures and treatment.

  • Be protected from physical abuse or neglect.

  • Participate in decisions about their care and provide informed consent/ informed refusal for treatment.

  • Be informed of the estimated costs of proposed treatments.

  • Confidentiality of all records and communications to the extent provided by law

  • Access to information contained in the Medical Record in the form of a Medical Reports/ Discharge Summary

  • To choose whether to participate or not in medical research programs.

  • To lodge any genuine complaints and have these complaints satisfactorily readdressed.

  • Have the appropriate family member eligible to all the above rights, in case the patient is unable to him/herself effectively handle the same.

b) Responsibilities
  • Provide accurate and complete information about their health condition.

  • Follow the treatment plan recommended by the treating physician.

  • 2.12 Accept responsibility for their actions if they refuse treatment.

  • Preserve and produce all the records of their illness.

  • Accept responsibility for the safekeeping of their valuables and possessions.

  • Abide by the rules and regulations of the hospital including the ‘No-tobacco, No alcohol Policy’.

  • Be considerate of the rights of other patients and MSRICAIM personnel by keeping the number of visitors minimum so as to cause less noise and inconvenience.

  • 2.17 Respect the property of others and that of MSRICAIM

  • Provide honest information concerning their ability to pay for services and pay bills in time if they have agreed to do so.

  • Provide useful feedback about services and policies.

  • Treat all healthcare workers with respect.

  • Abide by all applicable National, State and Local laws.

  • Maintain healthy habits and strictly follow the diet regimen prescribed by the physician.

  • Keep up with scheduled appointments
  • Do not suppress natural urges like urination, passing bowels, sneezing etc.

  • Avoid physical exertions, mental excitements, exposing to adverse climate, excessive talking, etc. as it may strain the body and delay the processes of recovery.

  • Use mobile/ cellphones/ laptops sparingly during your stay as it may offset the relaxation imparted by the treatments.

  • Day sleeping, being awake late night, sitting/ standing continuously for long duration.

  • Use a moderately thin pillow while sleeping. Else it may end up in neck pain/ headache.

  • Positive and balanced mind will enhance the treatment you receive. Make fruitful use of Yoga and meditation.

  • Keep yourself warm with sweater/ shawl/ cotton balls in ears, for the body undergoes certain physiological changes during treatment and will be susceptible to infections. Infections may necessitate temporary suspension of treatments.

  • Regularity of bowel movement is a foremost requirement for effectiveness of treatments. Please inform the attending physician of any irregularities.

  • Kindly adhere to the appointment time of your treatments so that it will not cause inconvenience to others’ schedules. In case you need a rescheduling/cancellation please inform well in advance.

  • You will be escorted to the treatment room/ diagnostics dept./ physiotherapy etc. by a concerned staff.

Time Tentative schedule
05.30 am - 07.30 am Wake up, Have Morning Tea/ Coffee
07.30 am - 08.00 am Yoga and Meditation
08.00 am - 08.30 am Breakfast
08.30 am - 09.00 am Rest (no sleep)
09.00 am - 10.30 am Treatments (time may vary according to the schedule)
11.00 am - 11.30 am Rest (no sleep) soup time
01.00 pm - 02.00 pm Lunch
02.00 pm - 03.00 pm Rest (no sleep)
03.00 pm - 04.00 pm Evening treatments
04.00 pm - 07.00 pm Soup time/ herbal tea/ Visiting Hours
07.00 pm - 08.00 pm Rest (no sleep)
08.30 pm - 08.30 pm Dinner
09.00 pm - 10.00 pm Relaxation/ Meditation and go to bed
Note: Treatment schedule may vary according to the type of treatments and the condition of patient. Internal medicines will be given by the nurse at the prescribed time. All queries regarding medication and treatments may be addressed by the physician.
There are more than 50 types of treatments. Treatments will be administered by trained therapists as prescribed by the consulting physician.
Quite some physiotherapy facilities are available. The focus is on improving mobility, strengthening the body, rehabilitative care and pain relief.
Yoga and meditation are prescribed by the treating physician according to the condition to enhance the effectiveness of treatment. Besides this, there are regular yoga classes for the healthy.
Pathya (Diet food) is integral to Ayurveda and will be prescribed alongside the medicines and treatments by the consulting physician. During course of treatment, all kinds of strenuous physical activities are to be avoided strictly as the body will be undergoing transition and reconstruction and cannot withstand even slightest excretion. Exertion will excite the muscles and aggravate pain.
Will be provided in the wards
  • A detailed patient guide booklet will be provided in the wards. This contains the above information in much detail.

  • All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without prior written permission from the publisher.

  • We are always open for your suggestion/ feedback on this booklet. If any of the details given here is not clear or any information needs to be added, kindly contact the Resident Medical officer (RMO) and help us assist you better.
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